Terms and Conditions

1. GENERAL, SCOPE OF THE GTC

• 1.1These General Conditions (hereinafter "GCS") of Colleverde s.r.l (hereinafter "Seller") apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "Customer") concludes with the Seller in relation to the Seller of goods presented in his online store. The inclusion of the customer's own conditions is contradicted, unless something else has been agreed.
• 1.2The data controller on this website in accordance with the General Data Protection Regulation (GDPR) is Colleverde S.r.l, Vocabolo Coldipozzo 48, 06012 Città di Castello, PG, Italy. E-mail: info@villabizzishop.com . The person responsible for the processing of personal data is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data.

2. CONCLUSION OF THE CONTRACT

• 2.1The product descriptions contained in the seller's online shop do not represent binding offers by the seller, but serve to enable the customer to submit a binding offer.
• 2.2The customer can submit the offer via the online order form integrated in the seller's online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the customer submits a legally binding contract offer in relation to the goods contained in the shopping cart by clicking on the button concluding the ordering process.
• 2.3The seller can accept the customer's offer within five days,
  • by sending the customer a written order confirmation or an order confirmation in text format (fax or e-mail), whereby the receipt of the order confirmation by the customer is decisive, or
  • by handing over the ordered goods to the customer, where the receipt of the goods by the customer is decisive, or
  • by asking the customer to pay after placing the order. If there are more than one of the above alternatives, the contract is concluded when one of the above alternatives occurs first. The deadline for accepting the offer starts on the day following the sending of the offer by the customer and ends at the end of the fifth day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this is considered a rejection of the offer with the result that the customer is no longer bound by his declaration of intent.
• 2.4If you select a payment method offered by PayPal, your payment will be processed via the payment service provider PayPal (Europe) S. à r.l. et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal" ), under the terms of PayPal - Terms of Use, available at https://www.paypal.com/en/webapps/mpp/ua/useragreement-full or - if the customer does not have a PayPal account - the conditions for payments without a PayPal account, can be viewed at https://www.paypal.com/en/webapps/mpp/ua/privacywax-full. If the customer pays using a payment method offered by PayPal which can be selected in the online ordering process, the seller already declares acceptance of the customer's offer the moment the customer clicks the button concluding the ordering process. If you select payment by credit card, your payment will be processed through the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland, located in Dublin, Ireland, conditions of 'use available at https://stripe.com/gb/legal/end-users
• 2.5When submitting an offer via the seller's online order form, the contract text is saved by the seller after conclusion of the contract and sent to the customer in text form (e.g. e-mail, fax or letter) after that the order has been sent. The seller does not make the text of the contract accessible beyond that.
• 2.6Before forwarding the binding order via the seller's online order form, the customer can identify any input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the browser's enlargement function, with the help of which the screen display is enlarged. The customer can correct his entries as part of the electronic ordering process using the normal keyboard and mouse functions until he clicks the button which completes the ordering process.
• 2.7Only the English language is available for the conclusion of the contract.
• 2.8Order processing and contact are usually institution made by e-mail and automatic order processing. The customer must ensure that the email address provided by him for order processing is correct so that emails sent by the seller can be received at this address. When using SPAM filters, the customer must ensure that all e-mails sent by the seller or by third parties contracted to fulfill the order can be delivered.

3. RIGHT OF WITHDRAWAL

• 3.1Consumers are generally entitled to a right of withdrawal.
• 3.2Further information on the right of withdrawal can be found in the seller's withdrawal policy.

4. RIGHT OF WITHDRAWAL

• 4.1Unless otherwise stated in the seller's product description, the prices quoted are total prices including the statutory sales tax. Any additional delivery and shipping costs are specified separately in the respective product description.
• 4.2The payment option or options will be communicated to the customer in the seller's online shop
• 4.3If the payment method "PayPal" is selected, PayPal will collect the invoice amount from the customer's bank account on behalf of the seller after a SEPA direct debit mandate has been issued, but not before the deadline for information anticipate. Pre-notification ("pre-notification") is any message (e.g. invoice, policy, contract) to the customer announcing a debit via SEPA Direct Debit. If the direct debit is not redeemed due to insufficient funds in the account or because incorrect bank details were provided, or if the customer objects to the debit although he has no right to do so, the customer must bear the costs incurred by the respective bank he is responsible for it.
• 4.4If you select the payment method by credit card via Stripe, the invoice amount is due immediately upon conclusion of the contract. Your payment is processed by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter: "Stripe"). Stripe reserves the right to carry out a credit check and to decline this payment method if the credit check is negative.

5. TERMS OF DELIVERY AND SHIPPING

• 4.1The goods are delivered to the delivery address specified by the customer, unless otherwise agreed. For the processing of the transaction, the delivery address specified in the order processing of the seller is decisive. Otherwise, if the payment method PayPal is selected, the delivery address stored by the customer with PayPal at the time of payment is decisive.
• 4.2If delivery of the goods fails for reasons attributable to the customer, the customer shall bear the reasonable costs incurred by the seller as a result. This does not apply with regard to delivery costs if the customer actually exercises his right of withdrawal. If the customer effectively exercises the right of withdrawal, the rules set out in the seller's withdrawal policy will apply to the return costs.
• 4.3Collection by the customer is possible after communication and agreement with the supplier

6. RETENTION OF TITLE

In the case of prepayment, the seller retains title to the delivered goods until full payment of the due purchase price.

7. LIABILITY FOR DEFECTS (WARRANTY)

• 7.1If the purchased item is defective, the statutory liability for defects applies.
• 7.2If the customer acts as a consumer, he is requested to complain to the carrier about the delivered goods with obvious transport damage and to inform the seller. If the customer does not comply, this has no effect on his statutory or contractual claims for defects.

8. APPLICABLE LAW

For all legal relations between the parties, the law of the Italian Republic applies, including the laws on the international purchase of movable property. For consumers, this choice of law only applies to the extent that the protection granted is not revoked by mandatory provisions of the law of the state in which the consumer has his habitual residence.

9. JURISDICTION

If the customer acts as a trader, a legal entity under public law or a special fund under public law with its registered office in the territory of the European Union, the exclusive place of jurisdiction for all disputes arising from this contract is the place of business of the seller. If the customer is based outside the territory of the European Union, the exclusive place of jurisdiction for all disputes arising from this contract is the seller's headquarters, if the contract or the claims arising from the contract can be attributed to the trader or the trader of the business customer. In cases above, however, the seller always has the right to appeal to the court of the customer's headquarters.

10. ALTERNATIVE DISPUTE RESOLUTION

• 10.1The European Commission provides a platform for online dispute resolution at the following link: https://ec.europa.eu/consumers/odr This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.
• 10.2The seller is not obliged to participate in a dispute resolution procedure before a consumer arbitration board, but is willing to do so.

CANCELLATION POLICY AND CANCELLATION FORM

Consumers are entitled to a right of withdrawal according to the following clauses, according to which a consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither commercial nor autonomous

Consequences of revocation

If you cancel this contract, we have paid you all payments we have received from you, including the costs of delivery (with the exception of the additional costs arising from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us in possession ), immediately and at the latest within fourteen days from the day on which we received the notification of the withdrawal from this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund. We may refuse the refund until we have received the goods back or until you have provided proof You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the termination of this contract. The deadline is met if you send back the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods. You are only responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or early expiry of the right of withdrawal

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

General information
• Please avoid damage and contamination of the goods. Please return the goods to us in the original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure sufficient protection against transport damage.
• Please do not return the goods carriage forward, in this case they will not be accepted and will be returned to the sender.
• Please note that the previous numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

WITHDRAWAL FORM

If you wish to withdraw from the contract before the order is shipped, and therefore, being in the "Processing" phase, simply go to the "My account" page and on the item orders, click on "Cancel order", if instead the order in question can be found in the other phases (“Out of Delivery” and “Delivered”) fill out this form and send it back, either by email to support@villabizzishop.com or by registered letter with return receipt: